FAQ's

My name is Andrew.

I am one person operating a small business in Alberta, Canada.

I designed and created the Adventure Tent. 

I cut and sew every piece of the Adventure Tent by hand. I tediously craft each solid maple wood post of every Adventure Tent I sell.

I am the photographer, web designer, and customer service department; I literally do it all!

With that in mind – please be patient – I will get back to all of your questions as soon as humanly possible!

I can ship the Adventure Tent worldwide! 

Shipping within Canada (via Canada Post Expedited) and to USA (via DHL next day delivery*) is FREE!

Shipping to Europe (via DHL 2 day delivery*) is a flat rate of $25CAD per order (up to 4 tents)

Shipping everywhere else is via DHL express discounted shipping – all rates are calculated at checkout. 

*Tinker and DHL are not responsible for delays in shipping due to custom delays in your country, and shipping time may exceed 1-2 day delivery if held at customs.

I ship all in-stock Adventure Tents within 1-2 business days (unless otherwise notified).
Once shipped, it usually arrives next business day in USA, within 2 business days to Europe, and within 10 days in Canada. 
Shipping elsewhere has an estimated delivery time shown at checkout.

I use the most economical shipping options available to me! Unfortunately Canada Post does not offer affordable and fast shipping like DHL does for international orders to USA and Europe! I always try to use the fastest and most affordable shipping available.

Once I ship your Adventure Tent you will receive a tracking link in your email – follow along as your Adventure Tent travels to you!

If you think your package is missing – please check the tracking link for more information.

If you need help with a missing package – please contact me with your order number and I will do my best to assist you! I have no control over shipping once I deliver it to the post-office, so please be patient – I can only help you as fast as the shipping company can help me.

INTERNATIONAL ORDERS: Please note, customs fees and holds charged by your country are unfortunate – but not our responsibility.  You may use this calculator to estimate the charges you may be responsible for.

My cats each weigh 17 lbs (7.7kg) and fit very comfortably. They are the handsome models you see in all the photos on here.

Did you know the solid maple wood is strong enough to hold my own weight?! Check it out here

Don’t worry about your pet breaking the tent – just consider whether they’d enjoy a cozy place to snuggle up.

Only on this website!

I currently do NOT sell anywhere else. If you see it for sale somewhere else – please let me know so I can address the issue.

Thank you for your interest! I would love to have the Adventure Tent at your store.
At this point in time, I do not offer this option, but I hope to work towards this in the future.
Please feel free to email me, so I can let you know when this option will be available.

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